At Gabrial Routes, customer satisfaction is our priority. We strive to provide high-quality luggage bags, fishing gear, hiking gear, and travel accessories to ensure a great shopping experience. Please read our Refunds and Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be unused, undamaged, and in their original packaging with all tags and accessories included.
  • The return request must be initiated within [3] days of receiving the product.
  • Proof of purchase (order number, receipt, or confirmation email) is required for all returns.
  • Items that are damaged due to improper use, wear and tear, or mishandling will not be eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or damaged products.
  • Items without original packaging or missing parts.
  • Personalized or customized products.
  • Clearance or final sale items.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [[email protected]] with your order details, reason for return, and product photos (if applicable).
  2. Approval & Instructions: If your return is approved, we will provide you with return instructions.
  3. Shipping the Item: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
  4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

4. Refund Policy

  • If your return is approved, we will process your refund within [5] business days after receiving the product.
  • Refunds will be issued via the COD (cash-on-delivery).
  • Shipping fees and handling charges are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [7] days of delivery at [[email protected]] with photos of the product and packaging. We will arrange a replacement or refund as needed.

7. Contact Us

For any return or refund inquiries, reach out to us at [email protected].